Frequently Asked Questions

Yes. Maison Reve specialises in curated pre-owned luxury. Each piece is individually reviewed and described exactly as pictured, with honest condition notes.

Every item is individually reviewed and inspected before it is listed, and described as accurately as possible. We stand behind our descriptions: if any piece is ever proven not to be as described, you are entitled to a full refund.

We grade conservatively and plainly. Notable characteristics are photographed rather than concealed, so the piece you receive matches the piece you see. Each listing includes an overview, specifications and condition notes.

Each listing shows detailed photography of the actual piece, along with full specifications. If you would like additional images of a specific item before ordering, contact us and we will be glad to help.

Where a stone is laboratory-grown, it is always labelled as lab-grown and never presented as natural. Certification is referenced where it has been provided.

In most cases, yes — pre-owned luxury is individual. Stock is limited to the single piece shown, so when an item sells it is typically no longer available.

It is a simple, self-service process. You check out in about a minute — no payment is taken online. We then email your order confirmation and itemised invoice with secure payment details (a PDF copy is attached). Once your payment is received, we confirm your order and arrange delivery.

We settle orders by bank transfer, wire or cryptocurrency rather than storing card details on the site. It keeps the process secure and transparent: you receive a clear, itemised invoice and pay directly, and nothing is charged until you choose to complete payment.

Bank Transfer (ACH), Wire Transfer and Cryptocurrency. After you place an order, we send secure instructions for your selected method. No payment is taken until you complete it.

Your confirmation email contains the exact account details and your order reference. Transfer the amount from your own bank, quoting the reference, then reply with your receipt so we can match your payment quickly and confirm your order.

We provide a secure wallet address and the amount in your confirmation email. Once the transfer is confirmed, your order is confirmed and prepared for dispatch.

Yes. No card details are entered on our site, every order is itemised in writing before you pay, and every shipment is fully insured and tracked. If an item is ever not as described, you are entitled to a full refund.

Payment confirms your order and reserves your piece. Because each item is one of a kind, we are unable to hold pieces without payment.

Delivery within the United States is a flat $120 to anywhere in the 50 states — fully insured and tracked. International delivery is fully insured, tracked and quoted for your address.

Yes. We ship across the United States and internationally, including the United Arab Emirates and worldwide, dispatched fully insured from the USA.

Because each piece is unique, orders are prepared individually. Once your payment is confirmed, we arrange dispatch and share tracking details; delivery times then vary by destination. Our team keeps you informed at each step.

Yes. Every order ships fully insured with end-to-end tracking, and we provide the tracking details once your piece is on its way.

For international orders, any import duties or taxes are set by the destination country and are the responsibility of the recipient.

Items may be returned within 14 days of delivery in original condition with all packaging and documentation, for a full refund. See our Returns page for details.

Every item is described as accurately as possible. In the unlikely event a piece is not as described, you are entitled to a full refund.

Yes — visit Sell With Us to submit details of your handbag, watch or jewelry piece and our team will be in touch.

The fastest way is email at sales@maisonreveusa.com. Most questions are already answered across the site — on each product page, and on our How to Buy, Shipping and Returns pages — but we are always glad to help.